Medical Receptionist

Description:

CenterWell Senior Primary Care, a Humana company, is seeking a Medical Receptionist to join its team in Covington, LA. This is a frontline, patient-facing role where the receptionist will serve as the first point of contact for patients, visitors, and callers, ensuring a welcoming, professional, and efficient experience. The role involves operating a multi-line phone system, greeting and directing visitors, issuing visitor passes, maintaining visitor logs, and accurately taking and distributing messages. The receptionist will also respond to routine inquiries such as clinic hours, contact information, and directions.

In addition, the position includes clerical and administrative responsibilities such as booking meeting rooms, organizing and distributing mail, handling courier packages, and supporting general office operations. Success in this role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment while maintaining a strong focus on patient care and service excellence.

Key Responsibilities:

• Operate switchboard or multi-line phone system, route calls, and maintain call logs.

• Greet and accommodate visitors, issue visitor passes, maintain logs, and direct them appropriately.

• Provide information regarding clinic hours, location, contact details, and services.

• Handle administrative tasks such as booking rooms, distributing mail, and processing courier packages.

• Support patient care teams by ensuring smooth front-desk operations.

• Maintain a professional, courteous, and welcoming environment for patients and visitors.

Required Qualifications:

• High School Diploma or GED.

• 1 year or more of experience in healthcare preferred; candidates with strong customer service experience in retail, hospitality, or call centers are also encouraged to apply.

• Excellent phone etiquette and customer service skills.

• Strong organizational ability with attention to detail.

• Team-oriented attitude with ability to multitask in a fast-paced environment.

• Proficiency with Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications:

• Experience with value-based care models.

• Knowledge of medical terminology.

• Experience with EMR (Electronic Medical Records) systems.

• Bilingual in English and Spanish.

Additional Information:

• Patient-facing role, requiring participation in the TB screening program.

• Interview process may involve the HireVue platform.

• Scheduled weekly hours: 40.

• Compensation includes base pay plus eligibility for a performance-based bonus incentive.

Benefits:
Humana and CenterWell provide competitive benefits designed to support employee well-being, including:

• Health benefits effective from day one.

• Paid time off, holidays, volunteer time, and jury duty pay.

• Recognition pay.

• 401(k) retirement savings plan with employer match.

• Tuition assistance and scholarships for eligible dependents.

• Parental and caregiver leave.

• Short-term and long-term disability, life insurance, and additional coverage options.

• Employee charity matching program.

• Access to career development, leadership training, and certification programs.

About the Company:
CenterWell Senior Primary Care specializes in providing proactive, preventive care tailored to seniors. Their patient-centered approach includes wellness visits, chronic condition management, screenings, and minor injury treatment. Care teams consist of physicians, nurses, and behavioral health specialists who dedicate more time to each patient, ensuring better outcomes and overall well-being.

As part of Humana Inc. (NYSE: HUM), CenterWell is one of the nation’s largest providers of senior-focused primary care, home health services, and pharmacy benefit management. With over 30,000 clinicians and a strong focus on whole-person care, CenterWell is committed to improving health outcomes while offering employees stability, flexibility, and career growth.

Equal Opportunity Employer Statement:
Humana and CenterWell are Equal Opportunity Employers. They do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. They also take affirmative action in compliance with applicable regulations to ensure equal employment opportunities for individuals with disabilities and protected veterans.