Medical Records Clerk

Description:

Under supervision of the Operations Manager - Medical Records & Referrals, the Medical Records Clerk is responsible for filing, retrieving, delivering and maintaining patient medical records and performing other related functions in the medical records department. This position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Medical Records Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Schedule: This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.

About TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more.

Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.

Responsibilities
 

• Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by Supervisor(s). These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Works with patient scheduling system to assist Patient Registration staff with the orderly and efficient patient flow.
• Retrieves and files patients' medical records as required in an orderly and timely manner, also consistent with all HIPAA regulation and confidentiality standards applicable to patient health information (PHI).
• Files clinical, lab, x-ray reports, correspondence and other relevant material in patient charts.
• Assembles out guides to retrieve charts of patients with scheduled appointments, drop-ins and emergencies and delivers to appropriate departments.
• Maintains Medical Records Department according to protocols. Performs routine check of filing to ensure accuracy and integrity of patient records. Assists in purging of medical records as needed and directed.
• Assists with patient and staff requests in-person, by telephone, e-mail or fax in a manner that is friendly, respectful and timely.
• Retrieves charts for audit and follow up purposes.
• Delivers and collects medical records charts in clinic areas as needed.
• Attends staff and medical meetings, as required.
• Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
• Performs all duties in support of successful EHR/EPM implementation.
• Performs additional duties, as assigned by Director of Nursing and/or Medical Supervisor and in support of quality assurance and improvement.