Membership Services Assistant

Description:

DUTIES AND RESPONSIBILITIES

• Ensures that communications with members, donors, ticket buyers, SI staff, and the public are handled quickly and professionally, are performed in accordance with Associates policies and procedures, and further the organization’s short- and long-term goals.
• Assists with fulfilling membership benefits such as staffing special member tours, movie screenings, generating reserved seating, etc.
• Processes ticket sales and new and renewal membership applications in a timely and accurate manner.
• Fields, evaluates, and responds to unusual membership or ticketing inquiries or problems.
• Create and maintain positive relationships with existing and prospective members.
• Maintains current membership data and reports in CRM and PANDA that include addresses, emails, membership categories, and other necessary information.
• Generates Tessitura reports, lists and extractions as required for electronic communications with members.
• Uses WordFly to send e-mails and communicates with members, donors and ticket buyers in a timely manner.
• Coordinates and assists as needed with all manner of member and donor mailings.
• Provides membership and customer service support during evening and weekend programs.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Knowledge of donor software like Tessitura, Blackbaud, or PANDA.
• Knowledge of CRM’s like Tessitura, Salesforce, or Ticketmaster.
• Ability to use Microsoft Office Suite of applications.
• Experience with Tessitura a plus.
• Superior written and oral communications an organization skills.
• Excellent customer service and interpersonal skills.
• Able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Able to quickly and efficiently solve problems.
• Able to use WordFly templates.