National Applications Specialist

Description:

The National Applications Specialist - Automation is responsible for moderate to large-scale implementations defined within processes and procedures as well as the network interfacing of complex, multi-discipline, diagnostic laboratory Automation systems. These specialists have the demonstrated ability to communicate and collaborate cross functionally with field service and project management. They partner with Field Specialists and peers, either as part of a team or individually, often on a remote basis. Through their influence and expertise, they assist in development of effective workflows and supporting processes through experience, influence and gaining agreement with customers.

This position is part of the National Service Support Team covering the United States. You will be a part of the National Automation team and report to the Automation NSS Supervisor/Manager responsible for implementation of complex automation systems.

This position will be fully remote, however requires location within one hour of a major metropolitan airport in the United States. This role is eligible for a remote work arrangement in which you can work remotely from your home.

In This Role, You Will Have The Opportunity To
 

• Develop expert software and applications skills to support laboratory automation systems, providing technical guidance to field support teams with limited degree of supervision.
• Execute implementation processes that create reference level customers.
• Communicate complex concepts effectively to both internal and external customers serving as a technical expert, directing and facilitating work activities of others.
• Provide advanced applications and workflow troubleshooting, both on-site and via remote phone support, to customers, Field Applications and Hardware Specialists.
• Utilize mentoring and training abilities to transfer vital system knowledge and operational skills to customers and front-line support personnel.
   

Essential Requirements Of The Job Include
 

• Bachelor's degree in Medical, Biological Sciences, or Engineering, or other related technical major, with 3+ years relevant industry or military experience; OR Associates Degree in similar disciplines with 5+ years relevant industry or military experience.
• Operational experience with Diagnostics laboratory instrumentation.
• Demonstrated ability to lead, influence and collaborate across customer account and business functions through a proven ability in customer-facing interpersonal communication and facilitation skills.