Description:
At Simple Helix our mission is to simplify technology for our customers. We are a world-class datacenter, a leading MSP, and hosted cloud provider for our customers. We’re currently seeking a talented individual to join our network team as a network administrator. The ideal candidate is highly organized, driven to excel and is highly skilled across several technical domains.
Objectives:
- To provide an excellent customer service experience while supporting the customer’s network devices like firewalls, switches, VPN, and wi-fi devices.
- Ensure that customer’s network devices are kept up to date with firmware patches.
- Ensure that customer’s network configurations are in line with the latest industry best practices to support availability and security goals.
- Supporting Simple Helix’s internal corporate network infrastructure.
- Support Simple Helix’s core mission objectives.
Responsibilities:
- Configuring customer network devices to provide a reliable and secure network.
- Proactively maintaining and updating network devices and configuration for Simple Helix corporate and customers.
- Creating baseline configuration templates for customer networks and normalizing customer network configuration.
- Maintaining documentation regarding customer networks.
- Assist senior Simple Helix team members, consultants, and customers with on-site services as needed.
- Respond to Simple Helix or customer incidents as needed.
- Assist with customer site surveys to determine wi-fi placement and recommend cabling placements.
- Assisting with cable pulls and installation at the Simple Helix datacenter.
- Research and implement automation tools to streamline repetitive tasks.
Requirements/Qualifications:
- Excellent communication skills as this will be a customer facing role
- Ability to provide on-site services for customers
- In depth knowledge related to SMB network equipment such as firewalls, switches and wi-fi access points
- Solid understanding of networking principles and best practices
- Experience working inside of compliance frameworks like NIST, CMMC, SOC
- Experience with configuration frameworks like STIG
- 1-3 years of network administration to include firewall administration
- Network+ certification
- Proven experience managing Juniper, Fortinet, Cisco or other mainstream network infrastructure
- 1-3 years of customer service experience
- Experience in an MSP and/or an Agile environment is a plus