Description:
We are seeking seasoned Manager, Network and Telecom to oversee and optimize our enterprise network infrastructure and telephony platforms, with a specialized focus on Palo Alto Networks, Five9 and Cisco technologies, within a Healthcare Revenue Cycle Management (RCM) environment. This role is critical to ensuring secure, compliant, and high-performing connectivity across clinical, financial, and patient engagement systems.
This position will require occasional after-hours and weekend work.
Job Duties & Responsibilities
- Lead the design, implementation, and support of secure network infrastructure across healthcare RCM platforms, including EHR integrations, billing systems, and patient portals.
- Manage and optimize Palo Alto Networks solutions including firewalls, Panorama, GlobalProtect, and threat prevention services.
- Ensure HIPAA-compliant network architecture and enforce security policies aligned with healthcare regulations.
- Collaborate with cybersecurity, compliance, and RCM application teams to ensure secure data transmission and system interoperability.
- Monitor network performance and proactively address latency, downtime, and security vulnerabilities affecting RCM workflows.
- Lead network incident response and root cause analysis for outages impacting revenue cycle operations.
- Provide technical leadership and mentorship to network engineers and support staff.
- Maintain documentation and change management processes in alignment with healthcare IT standards.
- Evaluate and implement network technologies that enhance scalability, security, and automation in RCM environments.
- Assist with implementation, and maintenance of Cisco Unified Communications (UC) systems (Call Manager, Unity Connection) and Five9 Contact Center solutions to ensure seamless communication.
- Partner with Five9 COE resources to ensure telephony platforms consistently align with business requirements.
- Oversee configuration, upgrades, and patches for telephony platforms, ensuring optimal performance, security, and compliance across all telephony systems.
- Monitor system health and troubleshoot complex telephony issues, minimizing downtime and disruptions for critical business functions.
Knowledge, Skills & Abilities:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Previous Management of Network and Telecom center
- 7+ years of experience in enterprise networking, with minimum of 3+ years in a leadership role.
- Proven experience with Palo Alto Networks technologies in healthcare or regulated environments.
- Strong understanding of healthcare data flows, HL7/FHIR protocols, and RCM system dependencies.
- Familiarity with HIPAA, HITECH, and other healthcare compliance frameworks.
- Palo Alto certifications (e.g., PCNSA, PCNSE) highly preferred.
- Experience with cloud networking (AWS, Azure) and hybrid environments.
- Excellent communication and stakeholder management skills.
- Experience with SD-WAN, SASE, and Zero Trust architectures in healthcare settings.
- Knowledge of healthcare RCM platforms (e.g., Epic, Cerner, Meditech, etc.).
- Familiarity with automation tools (e.g., Terraform, Ansible, Python) for network configuration and monitoring.
- Exposure to identity-based access controls and NAC solutions.
- Proven experience with Cisco UC components (Call Manager, Unity Connection)
- Knowledge of Five9 Contact Center administration
- Strong understanding of VoIP protocols (SIP, RTP) and telephony networking fundamentals for secure and reliable communication.