Network Operations Center

Description:

The Network Operations Center (NOC) is a central location from which IT Support staff can monitor and manage client networks and systems. A NOC Technician monitors network components and devices through performance statistics, event logs, alert and alarm status indicators, and various remote management and monitoring tools and technologies to determine the health of those systems and remediate problems. They provide direct support for end-user environments and use workflow tools to ensure that problems are escalated to senior technicians and engineers as needed.

This is an excellent opportunity for anyone interested in getting into the Information Technology field. NetFabric is a state-of-the-art company providing world-class service to customers globally.

NOC Intern Technician Duties And Responsibilities Include
 

• Provide timely and professional response to emails and phone calls
• Identify, remediate, and document issues / outages in accordance with operational runbooks
• Escalate service interruptions / outages in accordance with established agreements, obligations, and procedures
• Provide ongoing status updates for outstanding issues and ensure remediation is tracked to completion / customer satisfaction
• Perform routine event and alarm monitoring in accordance with standard operating procedures
• Perform start of day and end of day routine tasks per standard operating procedures
• Perform basic and routine operational/administrative tasks necessary to maintain and manage key systems per standard operating procedures
• Participate in on-call rotation and after-hours escalation
   

Required Skills/Qualifications NOC Technicians
 

• Commitment to Integrity and Professionalism
• Able to demonstrate Leadership/Ownership regardless of position or tenure
• Intelligent, Capable, and Creative
• Thirst for Knowledge and Continual Improvement
• Highschool Diploma
• Must complete at least one of the qualifying industry IT certifications within the 90-day timeframe. (ie: CompTIA, A+, Network+ )