Noc Analyst

 

Description:

NOC Analyst

Role/Summary:

Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod).

 

THESE ARE THE MUST HAVE SKILLS. DO NOT SUBMIT IF THEY DO NOT HAVE THESE SKILLS

 

Technical Skills:

• Strong knowledge of:

o Windows & Linux server administration (basic troubleshooting L1 and L 1.5)

o Virtualization: VMware & Nutanix ( L1 & L 1.5)

o Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage

o Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5)

• Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)

• Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management. Rubrik backup management tool.

 

Operational Skills:

• Incident management and escalation handling in 24x7 environments

• Strong troubleshooting and analytical skills

• Ability to correlate infrastructure, network, and application issues

• Strong communication and coordination skills

• Ability to work under pressure in critical outage scenarios

• Good documentation and reporting skills

 

Preferred Qualifications:

• ITIL Foundation certification

• Experience in large-scale enterprise or MSP environments

• Exposure to cloud or hybrid environments (AWS/Azure) is a plus.

 

Key Responsibilities:

Infrastructure Monitoring & Operations

• Monitor ~1200 + servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability.

• Oversee storage systems (PB-scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health

• Monitor network infrastructure (1200+ devices) includes switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits.

• Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment.

Incident & Event Management

• Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications

• Ensure timely incident resolution, escalation, and communication as per SLAs

• Correlate alerts across tools to identify root causes and reduce noise

Application & Service Monitoring

• Monitor 50+ applications across multiple environments (Prod, DR, UAT, Dev)

• Track service health, availability, and dependencies (web, middleware, backend systems)

Capacity & Performance Management

• Track utilization trends across computing, storage (multi-PB), and network

• Proactively identify bottlenecks and recommend optimization

Change & Release Support

• Support infrastructure and application deployments, patches, and maintenance activities

• Validate system health pre/post changes

Disaster Recovery & Resilience

• Support DR readiness for large-scale storage and application environments

• Participate in DR drills and failover validation

Reporting & Documentation

• Maintain operational dashboards, runbooks, and incident reports

• Provide daily/weekly health and SLA reports