Description:
Occupancy Specialist, Belt Atlantic - Richmond, VA
General Statement of Duties: Interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident.
Supervision Received: Reports directly to Property Manager.
Supervision Exercised: No supervisory duties required.
FLSA: Non-Exempt
Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class).
- Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
- Processes monthly Section 8 Housing Assistance Payment Billing.
- Processes and transmits TRACS (Tenant Rental Assistance Certification System).
- Greets applicants and provides instruction and guidance to prospective residents during application process.
- Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
- Coordinates and maintains waiting list.
- Prepares and maintains office and rental expense budgets.
- Assists with rent collection efforts by mailing notices to delinquent residents.
- Prepares lease packages and supplemental documents for new move-ins.
- Conducts new resident orientation.
- Special projects as assigned by property manager.
- Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
- Enforces and adheres to company policies, rules and regulations.
- Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
- Preserves and respects resident and applicant confidentiality.
Minimum Qualifications
Education and Experience:
- Associates degree or equivalent is required.
- Certified Occupancy Specialist Designation required.
- Two years sales/leasing experience or equivalent.
- Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed.