Description:

Axon is on a mission to Protect Life by addressing society’s most critical safety and justice challenges. As a Professional Services Manager – Enterprise, you will help organizations successfully adopt Axon’s hardware and cloud ecosystem—including Axon body-worn cameras, Evidence.com, and Professional Services Packages.

This role combines pre-sale consulting, post-sale implementation, and project management to ensure customers achieve measurable improvements in workflow, security, and operational efficiency. You will act as a trusted advisor for executive and technical stakeholders, guiding them through deployment from start to finish.

Key Responsibilities

Pre-Sale Support

• Engage with corporate leaders, technical decision-makers, and program managers

• Conduct consulting sessions, test & evaluations, and deployment needs assessments

Post-Sale Implementation

• Plan, coordinate, and execute implementation programs

• Ensure successful integration of hardware and SaaS products

Project Management

• Manage complex and large-scale deployments

• Define scope, build timelines, allocate resources, and communicate with stakeholders

• Maintain Smartsheets or similar project management dashboards

Customer Engagement

• Work directly with C-suite leadership, Directors of IT, and Directors of Security

• Provide continuous guidance throughout onboarding and adoption

Training & Documentation

• Develop and deliver training plans and materials

• Document training sessions, deployment milestones, and customer progress

Feedback & Collaboration

• Communicate customer feature requests and issues internally

• Work with Sales, Customer Success, Finance, and Product teams to drive results

Qualifications

• BS/BA degree or equivalent experience

• Extensive project management experience

• Experience deploying or leading body-worn camera programs (preferred: Axon ecosystem)

• Strong understanding of SaaS and hardware implementation

• Proficiency with Smartsheets or similar project management tools

• Knowledge of digital evidence management systems (preferred)

• Experience with enterprise, retail, or security organizations

• Excellent written and verbal communication skills

• Ability to work independently while collaborating cross-functionally

• Willingness to travel up to 75% across North America (international possible)

Desired Characteristics

• Trusted advisor mindset

• Strong organizational and time-management skills

• Clear, confident communicator

• Problem-solving orientation

• Ability to influence executive stakeholders

• Ownership mentality with a drive for mission-focused work

Additional Requirements

• Must be legally eligible for employment in the United States

• Some roles may require legal eligibility to work in a firearms environment

• Must support Axon’s environmental, health, and safety initiatives

Benefits

• Competitive salary

• 401k with employer match

• Discretionary paid time off

• Paid parental leave

• Medical, dental, vision

• Fitness and wellness programs

• Learning & development opportunities

(Benefits may vary by location and employment type.)