Omni Operations

Description:

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio of brands. Inspired by creative leadership and committed to inclusivity, Coach creates enduring, beautiful products and fosters an optimistic and innovative culture.

Job Summary:

The Coordinator, Omni Operations / New Store Openings & Inventory Systems will support daily management and development of inventory systems (MIMS, PCS, Datascan) and manage new store opening (NSO) processes, renovations, relocations, and closings for North American retail/outlet stores and Coach International (Travel Retail & Americas). The role requires strong collaboration with vendors, corporate partners, and field leadership.

Key Responsibilities:

• Partner on project management for new store openings, renovations, relocations, and closings, managing communications and deliverables with corporate partners and store leadership.

• Support ongoing management and development of inventory systems including MIMS, PCS StoreTrac, and Datascan; assist with testing, training, communication, and documentation.

• Support biannual physical inventory processes, coordinating training, communication, and vendor logistics.

• Coordinate logistics for vendor orders/deliveries, considering project/store type and volume within timelines.

• Support new store systems setup involving EIM, IT, and HR.

• Gather feedback post-project and partner on updates to communication, timelines, and processes.

• Develop proficiency in Location Management System (LMS) and UPS applications; manage data and troubleshoot issues.

• Maintain knowledge of store processes, policies, and systems; recommend necessary updates.

• Support Store Operations initiatives and monitor email for urgent issues outside business hours.

Required Qualifications:

• 2+ years relevant work experience in operations-focused roles (retail or restaurant preferred). Equivalent education and experience combinations considered.

• Strong computer skills with advanced MS Office proficiency.

• Excellent written and verbal communication, presentation skills.

• Highly organized, proactive, with attention to detail and accuracy.

• Strong problem-solving and troubleshooting abilities.

• Flexible, adaptable, and able to work independently and collaboratively.

• Ability to maintain composure in fast-paced environments and work with diverse leadership levels.

Competencies:

• Courage: Provides honest, actionable feedback and addresses issues directly.

• Creativity: Generates innovative ideas and connects diverse concepts.

• Customer Focus: Dedicated to meeting internal and external customer needs.

• Dealing with Ambiguity: Comfortable navigating change and uncertainty.

• Drive for Results: Consistently exceeds goals and drives outcomes.

• Interpersonal Savvy: Builds strong relationships with tact and diplomacy.

• Learning on the Fly: Quick learner open to challenges and change.

Additional Competencies for People Managers (If applicable):

• Strategic agility, developing others, building effective teams.

Compensation & Benefits:

• Base salary range $65,000 to $70,000 annually.

• Benefits include medical, dental, vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; tuition assistance, and more.