On-site Service Engineer

Description:

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

What You’ll Do
 

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed
   

You will be successful in this role if you have:
 

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules