On-site Technical Support Specialist

Description:

EY is seeking a skilled and motivated On-Site Technical Support Specialist to join their team in Jericho, NY. In this role, you will play a pivotal part in ensuring seamless IT operations by providing direct technical support to staff across various platforms and devices. This position requires strong problem-solving skills, in-depth technical expertise, and exceptional customer service abilities to maintain high operational standards within the organization.

Key Responsibilities:

• Provide hands-on support to staff on-site, off-site, or at client engagement locations.

• Troubleshoot and resolve hardware, software, network, and audiovisual (AV) issues including PCs, Macs, Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, and other related technologies.

• Configure, reset, and manage AV and network-connected devices ensuring seamless functionality across all systems.

• Manage ServiceNow tickets by prioritizing requests and adhering to service level agreements (SLAs).

• Support Microsoft Windows, Mac OS, and Microsoft applications such as Outlook, Teams, OneDrive, and Office 365.

• Handle hardware asset management including shipping, receiving, tracking, and disposal.

• Provide printer installation, configuration, and troubleshooting services.

• Offer event and meeting support, occasionally requiring travel to other EY locations or client sites.

• Deliver VIP/white glove technical assistance and provide after-hours support when necessary.

• Act as remote hands for network operations, including port checks, cable tracing, hardware reboots, and device upgrades.

Required Skills & Attributes:

• Strong customer service orientation with excellent communication skills.

• Ability to work independently and in a team environment with high attention to detail.

• Organizational and multitasking abilities with a self-motivated mindset.

• Desire to learn, adapt, and grow in a dynamic corporate environment.

Education & Experience:

• At least 2 years of experience in technical support or a related discipline.

Additional Information:

• EY offers a comprehensive benefits package including medical, dental, pension, 401(k) plans, paid holidays, flexible vacation, and personal/family care leaves.

• Continuous learning and leadership development opportunities provided.

• Diverse and inclusive work culture with equal employment opportunities for all qualified applicants.