Operations Coordinator

Description:

Priority of an Operations Representative will be to help dispatch calls from truck drivers, handling shipments, taking inbound calls from drivers that are reporting any problems/issues they are having, etc.

As an Operations Representative you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. Deliver operational excellence to customers, carriers and suppliers.
 

• Answer incoming calls and make outbound calls ensuring outstanding customer service.
• Schedule appointments via phone, email and company website.
• Provide timely and accurate shipment information to carriers.
• Audit load information for accuracy and completion.
• Complete customer, carrier and supplier requests with a sense of urgency.
• Track and trace shipments in a timely manner to best serve our customers.
• Enter shipment data ensuring a commitment to quality and accuracy.
• Skills:*
   

Customer service, Microsoft office, Data entry, Logistics, Dispatch, Call center, Microsoft, Support, Email, Clerical
 

• Top Skills Details:*
   

Customer service,Microsoft office,Data entry,Logistics,Dispatch
 

• Additional Skills & Qualifications:*
   

1+ year of customer service experience Proficient in Microsoft programs High school diploma or equivalent
 

• Experience Level:*