Operations Manager

Description:

Ulta Beauty, the leading North American beauty retailer, is seeking a passionate Operations Manager (OM) who will be instrumental in delivering exceptional retail performance through operational excellence. The OM will align with Ulta’s mission, vision, and values while spearheading store operations, supervising team performance, and supporting inventory and compliance processes.

As an OM, you will lead a team of Task Associates and collaborate closely with the Merchandise Manager to manage realignments, planograms, and the inventory life cycle—including cycle counts, damages, testers, Return To Vendor (RTV), Destroy in Field (DIF), and adjustments. You will be a key figure in driving financial results, enhancing team productivity, and ensuring top-tier customer service.

Key Responsibilities:

Performance

• Promote a results-driven culture to meet sales, guest loyalty, omni-channel, and shrink goals.

• Optimize store scheduling based on forecast and payroll budget.

• Analyze reports and take action on financial and operational performance.

• Perform makeup applications and product demonstrations to enhance customer experience.

• Stay informed on industry trends, product knowledge, and service innovations.

People Management

• Attract, train, and retain top-tier talent across diverse backgrounds.

• Foster a collaborative, inclusive environment focused on team growth and high engagement.

• Provide coaching, performance reviews, and development plans for continuous improvement.

• Build vendor partnerships and uphold a helpful, guest-focused service culture.

Operational Process

• Oversee adherence to company policies, dress code, and standard operating procedures.

• Manage inventory and supply control processes including shrink, damages, DIF, and RTVs.

• Utilize task and scheduling tools to prioritize workload and manage attendance.

• Maintain safety, cash handling, and loss prevention standards.

• Report thefts and implement inventory protection strategies.

Communication & Improvement

• Provide regular feedback to field leadership on business operations, inventory needs, and customer trends.

• Encourage the adoption of new technologies and operational improvements.

Qualifications:

Education:

• Bachelor's degree preferred

Experience:

• 2–3+ years in retail management

• Proven success in sales growth, team leadership, financial and inventory control

Skills:

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office and retail POS systems

• Excellent organizational, decision-making, and problem-solving abilities

• Adaptability and calmness under pressure

Special Requirements:

• Flexible, full-time availability including evenings, weekends, and holidays

• Must be available Sundays and Mondays

• Participation in corporate meetings and conferences

Working Conditions:

• Requires continuous movement, lifting up to 25 lbs, frequent stooping and reaching

• Use of computer systems and telephonic equipment

About Ulta Beauty:

Ulta Beauty (NASDAQ: ULTA) is the premier destination for beauty products and salon services in North America. With over 25,000 products from around 500 brands, including a robust in-house line, Ulta serves beauty enthusiasts with unmatched experiences in-store and online. The company provides comprehensive career opportunities where talent is nurtured and possibilities are indeed beautiful.