Operations Manager

Description:

Join one of Tribeca’s most modern and design-forward hotels as an Operations Manager, where you’ll take the lead in shaping exceptional guest experiences, ensuring smooth hotel operations, and cultivating a culture of excellence in hospitality. This role places you at the heart of hotel management, overseeing daily functions across multiple departments and leading a dynamic team with enthusiasm and precision.

Key Responsibilities:

• Oversee daily hotel operations across front office, housekeeping, engineering, and F&B departments.

• Serve as the Manager on Duty, ensuring seamless operations in the absence of the General Manager.

• Build, mentor, and lead a high-performing team focused on service excellence and guest satisfaction.

• Uphold high service standards, driving performance that delights and exceeds guest expectations.

• Collaborate with leadership on financial reports, cost control measures, and operational efficiency.

• Maintain compliance with brand standards, health, and safety regulations.

• Be a visible, hands-on leader who sets the tone for positive guest and staff experiences throughout the property.

What We’re Looking For:

• A minimum of 3 years of experience in hotel operations, F&B, or rooms management.

• Strong leadership and supervisory background with a focus on people management.

• Excellent communication and problem-solving skills, with the ability to perform under pressure.

• Tech-savvy and proficient in hotel systems and Microsoft Office.

• A genuine passion for hospitality, innovation, and creating memorable guest experiences.

Benefits:

• Competitive salary ($6250–$6666 per month).

• 2 weeks PTO during the first year.

• 56 hours of paid sick time.

• Comprehensive health coverage (PPO, Dental, Vision).

• 401(k) with a 4% company match after 6 months.

Why Join:
Become part of a dynamic, creative environment where your leadership directly influences the guest journey. You’ll work in a property known for its modern design, energetic team culture, and commitment to excellence in hospitality.