Description:
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
Essential Functions
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Skills And Abilities
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills , Required.
- Instills commitment to organizational goals , Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
- Strong mechanical skills , Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
- Ability to work independently and as a member of a team, Required.
Qualifications
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.