Operations Superintendent

Description:

In this role you will manage service engineers and technicians (competency, training, quality, safety, HR). Your day-to-day responsibility is to coordinate the service personnel availability between different offices to improve the utilization and to ensure that all possible orders can be taken in and executed. In addition you will guarantee fair workload distribution among the personnel and to train them with different skills set to best cater to business needs.

More Tasks And Responsibilities
 

• Customer relationship management for defined customers and support sales activities when applicable
• Provide service quotations to customer and frontline sales
• Work with Account Managers/Representatives to follow up quotations in a timely manner
• Prepare service jobs, arrange technical documentation, and order subcontractor/shipyard services
• Organize and support with service administrative task such as visa application, yard/port entry application, local insurance where applicable
• Complete pre- and post- job briefings with his/her employees
• Review service engineers service reports
• Check, approve, and prepare relevant documents needed for invoicing
• Consult technical support team to resolve any technical issues
• Keeping Order Book Updated