Operations Supervisor

Description:

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide high level of service with crucial information to assist with customer expectations.

Responsibilities Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity. Actively contribute to the development of Radial direct reports Manage temporary workforce. Execute on productivity and daily goals through execution to the Radial Operating Model  Keep a safe and clean work environment.  Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT Responsible for associate level of safety, quality, and productivity performance Solve and respond to daily issues. Plan and coordinate shift activities for areas assigned within the building to ensure adherence to all DC procedures. Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities. Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines. Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.  Implement specific objectives and performance measures for all shift personnel to maximize productivity.  Lead fulfillment special projects, as needed. Accountable for achieving production objectives. Monitor all production and personnel statistics and reporting in support of the department operation. Reinforce policy and procedure compliance. Participates in the recruiting and selection process. Conducts performance reviews and implements corrective action as appropriate. Implementing performance improvement plans and disciplinary actions. Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications Prior experience preferred working in eCommerce, cross dock, distribution environment highly preferred.

Strong analytical and problem-solving skills

Proficient in MS Word, Excel, and Power Point

Bilingual English/Spanish desired but not required.

Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.

Strong process improvement skills (ability to develop and implement processes.

Must have demonstrated leadership and strong interpersonal skills

Professional verbal and written communication skills.

College Degree preferred; HS Degree/GED Required

Must be able to lift 50lbs and push or pull carts of up to 100 lbs.

Travel

• This position is not remote.
• Travel is not required.