Order Management Coordinator

Description:

• This position interfaces with regional planners for delivery creation when needed, allocation requests and modification on sales orders.
• In addition to handling regional planner’s request, it will support export specialist team with KPI’s and backup desk, it will interact with main GLPs and proactively identify improvement opportunities.
• Responsibilities: Each responsibility is a grouping of tasks/duties. Do not create a list of individual tasks. Generally, each position has 4 to 6 responsibilities. See the Guidance Document for examples of responsibilities.
• Accurately process all planners’ orders (run deliveries, actinal text,
• Reports: Run KPI reports in SAP
• Track missing data or confirm on board shipments
• Support regional planners with allocation requests, modification on sales orders, and delivery creation (transitional work process)
• Plans, coordinates, and optimizes deliveries in TMS/SAP/JDE
• Troubleshoot EDI transactions
• Resolve discrepancies, mitigate risks and implement process improvements
• Provides information to regions regarding order status, product availability, product information
• Supports our transactional claim process with 3rd party claim company to increase global visibility and increase claim recovery
• Knowledge Experience in Supply Chain Operations, Transportation, 2 + years International Business

Skills:

• Attention to detail.
• Demonstrates ability to work independently.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Adept at setting priorities, meeting deadlines, and managing multiple tasks.
• Work efficiently with multiple computer systems and various groups of people.
• Proficient in Excel, Access, Word and Power Point