Outreach And Enrollment Coordinator

Description:

At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.

Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values.

Essential Job Duties:
 

• Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
• Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification
• Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
• Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
• Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce
• Assist with PR, marketing, outreach, and enrollment projects as needed
   

Job Requirements:
 

• Associate’s degree in a relevant field, bachelor’s degree preferred
• Two (2) years of relevant experience preferred
• Strong customer service orientation
• Ability to work independently with minimal supervision
• Reliable means of transportation
• Experience in Salesforce, MS Office Suite, and/or Athena preferred
• Bilingual preferred