Description:
We are hiring for a Parts Consignment Coordinator! In this role, you will Provide parts and related services to our current customers, focusing on increasing sales of all parts through our in-house consignment program. This position is responsible for ordering, inventory, delivery, and stocking of parts in customer locations. The successful candidate must be highly motivated and can expect extensive face-to-face customer contact throughout the day.
What You’ll Be Doing
- Using your positive customer skills to expand the customer base and build customer loyalty.
- Delivering parts to current and new customers to include internal customers.
- Identify parts opportunities and resources required to secure parts business.
- Assist the in-house parts team with phone calls and taking parts orders as needed.
- Position is responsible for ordering, inventory, delivery, and stocking of parts for consignment customers.
- Recognize customer needs, providing appropriate solutions to management to help increase business.
- Perform product demonstrations and assisting customers with product application as required.
- Answering phones and other administrative duties as required
- Provide the best quality parts, customer service, and technical support.
- Execute IRIUM system policies, procedures, data, and order entry.
- Carry out department and company policies and procedures.
- Process stock, emergency, and special orders as required.
- Maintain an accurate database.
- Work in a team atmosphere to achieve the goals and objectives of the department and company.
- Provide technical support and research for internal and external customers.
- Navigate, research, and select parts.
- Additional duties as required or assigned.
What We’re Looking For (Skills & Experience)
- Strong computer skills with the ability to quickly learn new programs
- Excellent customer service and communication skills
- Strong organizational and time management skills
- Effective problem solving skills with attention to detail
- Ability to remain calm under pressure and adapt quickly to changing priorities
- Commitment to maintaining a safe, clean, and hazard-free workplace environment
Education and Certifications
- High school diploma or equivalent required
- Previous customer service or sales experience preferred
- Certified in operation of material handling equipment beneficial
- Valid driver's license
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to travel.
- Must be able to continuously talk, hear and speak with good articulation and voice control.
- Must be able to use fingers and hands to handle, feel and reach with hands and arms to lift, file and handle inventory.
- Must be able to work in a fast-paced environment under significant stress and meet high performance demands.
- Ability to stand and walk for 2 hours.
- Must be able to lift up to 50 pounds at times.
Company Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and company holidays.
- Opportunities for professional development, training, and certifications.
- Supportive and collaborative work environment.