Patient Access Representative

Description:

Requirement

Description
 

• A Patient Access Representative will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department.
• The Patient Access Representative is a self-motivated individual with demonstrated ability in time management, handling high patient volumes in a fast pace setting.
• Maintains knowledge of multiple department system applications utilized by Patient Access. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines.
• Effectively communicates identified issues and concerns in a constructive and professional manner.
• Accurately searches the database to establish if patient is new or an established patient. Obtains required signature for release of information in a timely manner, adhering to policy and procedures.
• Completes registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient. Reconfirms date of birth and legal spelling of the patients name.
• Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.).
• Scans patient id and insurance cards. Makes every attempt to collect patient liability as appropriate and documents the response if not collected.
   

Minimum Qualifications
 

• High school diploma or equivalent. Working knowledge of Health Plan coverage types.
• 1 year of related experience in a healthcare or institutional work setting, or customer service.
• Registration/telephone/call-center; pre-registration/scheduling experience preferred. Excellent interpersonal, verbal, and written communication skills and ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization. Experience using general office equipment. Proven ability to work in a fast-paced, demanding team environment with daily deadlines.