Patient Care Coordinator

Description:

La Jolla Dermatology & Laser Surgery Center, a premier boutique dermatology practice led by renowned board-certified dermatologist Dr. Azadeh Shirazi, is seeking a highly professional and warm Patient Care Coordinator to join their team in San Diego, CA. This role offers a unique opportunity to contribute to a luxury skincare environment that blends advanced dermatological treatments with personalized, white-glove service.

The Patient Care Coordinator will serve as the critical first point of contact for patients, setting the tone for a refined and seamless patient experience from the moment they arrive. This role involves managing front desk operations with grace and efficiency, including patient check-in and check-out, scheduling appointments, and handling patient communications through phone, email, and text with speed and professionalism.

In addition to administrative duties, the Coordinator will assist with skincare product education and sales, confidently sharing expertise to support patient care and retail goals. The role also includes contributing to the clinic’s social media presence by supporting content creation and engagement, ensuring all communications reflect the clinic’s luxury brand voice.

Ideal candidates will have a strong background in high-end aesthetic or dermatology settings, delivering exceptional hospitality-level customer service while thriving in a fast-paced and detail-oriented environment. Candidates should possess robust skincare knowledge and an eye for aesthetics, be tech-savvy, well-organized, and possess excellent communication skills. Spanish language skills and licenses such as aesthetician or medical assistant certification are advantageous.

Key Responsibilities:

• Warmly greet and guide patients with professionalism and genuine care.

• Manage front desk tasks including patient check-in/out, appointment scheduling, and communication.

• Respond promptly and courteously to patient inquiries via multiple communication channels.

• Educate patients on skincare products and assist with product sales.

• Support social media engagement and content creation reflecting the luxury brand identity.

• Collaborate with team members to maintain smooth and efficient patient flow.

• Uphold a positive, team-oriented clinic culture in a modern, beautiful facility.

Perks & Benefits:

• Competitive hourly wage of $20–$25 based on experience.

• Performance-based bonuses.

• Employee discounts on skincare products and services.

• Opportunity to work in a supportive, positive team culture.

• Flexible full- or part-time scheduling with weekday morning shifts.