Patient Care Coordinator Lead

Description:

Responsibilities:

• Performs the primary responsibilities of the Patient Care Coordinator II
• Performs level-loading during planned/unplanned absences
• Provides cross-coverage for specific Patient Care Coordinators positions
• Participates in development of training materials
• Assists with training and mentoring of new staff
• Motivates teammates and models positive, innovative behavior
• Problem-solves escalated issues
• Manages complex interactions with stakeholders

Qualifications:

Required:

• High school graduate or equivalent
• Minimum one year of experience in a patient care setting required
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions