Patient Representative

Description:

The Ohio State University Wexner Medical Center, a Level 1 trauma and regional referral academic medical center, is seeking a Patient Representative for the University Hospital 3rd Shift. This position plays a vital role in ensuring that patients and their families receive exceptional care, support, and communication during their time at the medical center. The Patient Representative acts as a liaison between families, visitors, and the hospital staff, ensuring needs for information, visitation, physical comfort, and emotional and spiritual support are met.

Key Responsibilities:

• Provide family support, education, mediation, and issue resolution in waiting areas and patient units.

• Offer proactive customer service interventions by anticipating and responding to family and visitor needs.

• Utilize empathetic verbal communication, diplomacy, and conflict resolution skills to address concerns.

• Collaborate with volunteers and other OSUWMC services to ensure seamless communication and support.

• Promote customer service behaviors and Service Plus skills to enhance patient and family satisfaction.

• Assist in developing, implementing, and coordinating programs and services that foster positive patient relations.

Qualifications:

• High school graduate or equivalent required.

• Availability to work Friday, Saturday, Sunday, and Monday from 8:00 PM to 6:30 AM.

• Evidence of customer service skills, ability to collaborate across the organization, and refined interpersonal skills.

• Strong conflict resolution, problem-solving, planning, and verbal/written communication skills.

• Preferred: Bachelor’s degree in healthcare-related fields, communication, or social sciences; 2–4 years of relevant experience.

Benefits:

• Generous employer contributions to retirement plans.

• Affordable health insurance including dental, vision, and prescription coverage starting day one.

• Paid vacation and sick leave, including short and long-term disability and paid parental leave.

• Public Service Loan Forgiveness program eligibility.

• Additional comprehensive benefits.

Additional Information:

• Location: Rhodes Hall (0354)

• Scheduled Hours: 40 per week

• Final candidates are subject to a background check and may require a drug screen or physical post-offer.

• The Ohio State University is an equal opportunity employer and adheres to non-discrimination policies.