Description:
The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.
Responsibilities
- Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
- Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
- Triage questions and concerns from callers and forward to appropriate staff or department as needed.
- Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
- Activates provider orders (Alliance Lab only).
- May schedule patient appointments as ordered by clinician. May be responsible for the facilitation of patient flow.
- Verifies demographic, clinical and financial information with patient as required.
Qualifications
Required:
- High School diploma or equivalent.
- Six months to one year experience in customer service environment
- Ability to work in a fast paced, complex healthcare environment.
- Effectively organize and manage time and tasks independently.
- Ability to communicate (verbally and in writing) in a clear and concise manner.
- Can use a mouse, navigate computer programs and use email in a professional setting