Patient Services Specialist

Description:

Florida Cancer Specialists & Research Institute (FCS), a leading provider of comprehensive cancer care with over 100 locations and 250+ physicians, is seeking dedicated and highly organized Patient Services Specialists (PSS) to join their team at the Sun City Center office. Established in 1984, FCS is nationally recognized for excellence in oncology and clinical research, partnering with Sarah Cannon to offer groundbreaking therapies and extensive clinical trials.

The Patient Services Specialist plays a critical role in supporting clinic operations by performing clerical and front-office duties. The role is unique in that it is divided into multiple “stations,” each with distinct duties, but employees are expected to assist across all stations, providing flexibility and teamwork in a fast-paced environment. PSS staff must demonstrate strong copywriting, editing skills, attention to detail, and the ability to prioritize time-sensitive tasks while maintaining excellent communication and interpersonal relations.

Key Responsibilities:

• Perform a wide range of clerical duties associated with medical clinic operations across different front-office stations.

• Assist co-workers by performing duties across all PSS stations to ensure smooth clinic workflow.

• Handle sensitive and confidential patient information with professionalism and discretion.

• Manage multiple priorities effectively in a dynamic environment.

• Support various administrative projects and other duties as assigned.

Qualifications:

• High School Diploma or GED required.

• Previous healthcare experience highly preferred.

• Excellent multitasking, organizational, and interpersonal skills.

• Strong written and verbal communication skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Valid state Driver’s License required for travel to satellite offices and offsite meetings (travel 26-50%).

Core Competencies:

• Strong critical thinking, problem solving, and decision-making skills.

• Emotional intelligence, diplomacy, tact, and conflict management skills.

• Ability to communicate effectively and provide constructive feedback.

• Customer-focused with a commitment to quality and operational excellence.

• Self-motivated, able to work independently and manage stress effectively.

• Comfortable working in a multi-site, fast-paced environment with competing priorities.

Work Schedule:

• Monday to Friday, 8:00 AM to 5:00 PM

• On-site at Sun City Center office

Additional Requirements:

• Background, drug, and nicotine screening required prior to employment.

• Compliance with vaccination requirements, including influenza vaccine, unless exempted.

• Drug-free workplace policy strictly enforced; medical marijuana cards are not recognized.