Payments Operations Manager

Description:

Pinnacle Executive Recruiting/Strategic Connections HR Consulting/Executive Coaching

Under the direction of the Director, Deposit Operations, plans, organizes, and directs the activities of the Card Services and Payment functions to provide accurate financial information to management on a timely basis according to generally accepted accounting principles and proper internal control procedures. Rely on previous experience and judgment to plan and accomplish goals. Perform a variety of tasks and supervise other employees with little or no direct supervision from a manager; typically report to Director, Deposit Operations. A certain degree of creativity and latitude is required. Essential Duties and Responsibilities: • Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach". • Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies. • Responsible for the employee selection, orientation, training, counseling, disciplining, performance evaluation, promotion and salary administration, and termination of employees under his/her supervision. • Receives Credit Union members in person and by telephone; determines nature of the member's business and either transacts the business or refers it to a suitable staff member. • Determines and implements the most efficient and effective procedures for new products and existing operations. • Organizes and oversees all Operations projects, such as conversions, software enhancements, deposit changes, FedLine, Check 21, Credit/Debit Card programs, Instant Payments, etc. • Works with employees on special projects or problems to strengthen their operational and analytical skills. • Ensures cross training for all operations personnel to ensure staff is adequately trained to cover all situations. • May be assigned other tasks by appropriate line supervision.