Description:
As a Managing Partner within the Industry Capabilities group , you are responsible for the overall success of an assigned group of deploying and production customers. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into a customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.
Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth.
- Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure they’re getting maximum value from the product.
- Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy
- Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio
- Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization
- Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
- Participate in partner selection for non-Workday primed engagements
- Guide large, partner-led accounts with global complexity such as M&A and divestitures
- Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships
- Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues
- Engage other service resources as necessary to support account planning and feature adoption strategies
- Leverage customer relationships as needed for prospect references