Description:
Responsibilities
Do you enjoy being a member of a highly skilled team involved in the most cutting edge new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward?
As a service product engineer, you will be effectively engaged in improving KLA's sophisticated semiconductor optical systems, and the service teams which support them! We are based in Silicon Valley and have the excellent opportunity to work with individuals and teams spanning the globe! Gain a systems-engineering level knowledge of highly sophisticated, groundbreaking systems by working with the product engineering and service teams. The systems include optics, electronics, E-Beam, mechanical components, custom software and algorithms.
In this role, you will:
- Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
- Participate in and track the development and testing of system diagnostics and spec validation.
- Act as a two-way conduit for information transfer between the engineers responsible for developing our products and the field service teams responsible for product maintenance and support.
- Capture and analyze data from systems populations residing in remote customer sites to track performance and identify sources of detailed issues on technical, process, and people basis.
- Help develop and detail technical service procedures.
- Develop new training materials which may include written documents, video tutorials and on-line web based training.
- Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
- Write technical reports to communicate (progression in) issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
- Take a proactive approach to improving service quality and profitability.
- Travel up to 15% of the time.
Preferred Qualifications:
- Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
- Results oriented and driven to excel.
- Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
- Strong analytic and data analysis skills. Excellent oral and written communication skills.
- Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
- Quick grasp of meaningful, sophisticated technical information.
- Natural curiosity, inventiveness, and an interest in making things work better.
- Diverse Background to bring new perspectives to the team.
- Semiconductor industry experience with specialization in E-beam, Vacuum or, Motion Control
- Familiar with reliability concepts; probability distribution, MTBF, MTTR, etc