Description:
As a Professional Services Consultant for Network Services, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are a security expert and have experience with ZTNA, Data Loss Prevention, Email security, CASB, SASE.
This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected <10%.
We are seeking a highly motivated and experienced Professional Services Consultant for Network Services to join our growing team.
What you will do:
- Act as a Product Manager of Professional Services, specifically in Network Services.
- Prioritizes and executes on building offerings based on alignment with strategic vision.
- Review information gathered by PS Leaders and Consultants to understand offering value propositions.
- Execute on building PS offerings based on direction from Leadership.
- Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
- Lead efforts to create and maintain selling and delivery enablement.
- Creates service offerings that are in-line with quick wins.
- Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, e.g., Mid-Market, Enterprise, etc.
- Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
- Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
- Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.
Experience might include a combination of the skills below:
- Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, minimum 5 years experience working in a technical support, security operations center or other highly technical team.
- Minimum of 5 years of experience in Professional Services, Project Management, or a customer-facing role.
- Strong understanding of the Professional Services landscape, including both internal and partner-provided services.
- Proven prior work experience as a Product Manager, Practice Manager, Implementation Manager, and/or Solutions Engineer.
- Knowledge and familiarity with the Software Development Life Cycle.
- Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans.
- Ability to quickly understand technical concepts and explain them to customer and Professional Services audiences (mostly technical).
- Proven ability to effectively interact with and influence senior executives and team members.
- Excellent communication, negotiation, and interpersonal skills.
- Experienced in giving and receiving constructive feedback.
- Ability to thrive in a fast-paced, unpredictable environment.
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must.
- Technical experience might include a combination of the skills below:
- Minimum 5 years experience working in a technical support, security operations center or other highly technical team.
- Deep understanding of how the internet works, Networking and Security, Zero Trust Services/SASE, APIs and related technologies.
- Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
- Reverse and forward proxies and the application of both.
- IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
- Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
- Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.