Programmer/ Service Now Developer

Description:

• We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS).
• This role will focus on designing, configuring and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.

Key Responsibilities:

• Solution Design & Development
• Configure and customize Service Now CSM and PSDS applications to meet public sector requirements.
• Develop workflows, case lifecycles, business rules, and integrations with external government systems.
• Build portals and self-service experiences tailored for citizens and government staff.
• Implementation & Delivery
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Implement proactive service delivery features to improve citizen engagement and transparency.
• Ensure scalability, maintainability, and compliance with government standards.
• Integration & Support
• Integrate Service Now with legacy systems, CRM, ERP, and external data sources.
• Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
• Maintain documentation of configurations, customizations, and processes.
• Governance & Best Practices
• Adhere to Service Now development standards and coding best practices.
• Ensure compliance with public sector security, accessibility, and data privacy regulations.
• Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications:

• Hands-on experience with Service Now CSM and/or PSDS modules.
• Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.).
• Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
• Experience with platform security, including user access management and compliance.
• Experience with Service Portal development and UI/UX customization.
• 3+ years of Service Now development experience.
• Experience integrating Service Now with third-party applications (REST/SOAP APIs).
• Service Now platform upgrades and health scans are a plus.