Description:
Client-facing, project-based resource responsible for integration, solution engineering and/or implementation of new business as well as improvement and innovation projects for existing business. Engineers DSV capabilities into a solution to meet complex clients’ requirements and achieve consistent and high-quality service delivery. Provides EDI implementation leadership and regularly coordinates with Operations, Sales, Account management and IT.
Duties And Responsibilities
- Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process
- Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
- Engineers client solutions, aligning client requirements to DSV's services portfolio
- Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
- Manages all Client EDI integration projects
- Performs integration UAT testing, coordinating with global and regional IT and the Client
- Manages the implementation of Client integration projects coordinating with Sales, IT and Operations across regions
- Develops SOPs, communicates, and trains key stakeholders
- Participates in Client Business Reviews to support continuous improvement
- Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
- Maintains direct customer contact throughout the lifecycle of a project.
Prior work experience:
- A minimum of 5 years’ experience in Freight Forwarding industry, including 3 years’ experience in Freight Forwarding operations experience.
- Experience managing or coordinating EDI processes with partners, vendors, or customers
- 3 years’ experience in a role with extensive senior level client interaction
- Or an equivalent combination of education and work experience.
Basic Required Qualifications
- Prior use of Microsoft Office Suite (Word, Excel, Visio, Powerpoint)
- Strong command of the English language, both written and verbal
- Experience with EDI standards, platforms, and business processes
- General understanding of the Supply Chain Management and Logistics industry
- Understanding of the full range Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management and various industry specific requirements
- Strong analytical, math and problem-solving skills
- Ability to lead through influence and motivate a diverse team at all levels in the organization
Preferred Qualifications
- Advanced skills in using Microsoft Excel, Visio and PowerPoint
- Solid understanding of Project Management and Quality concepts and methodologies
- Knowledge of CargoWise TMS
- Demonstrated competency in the following areas:
- Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrates Global Perspective)
- Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork)
- Results Driven (Being Persistent/Overcoming Barriers, , Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity)
- Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements)
- Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation)
- Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements)
- Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math)