Description:
Key Responsibilities Program & Project Delivery Excellence
Competencies: Planning & Execution, Risk Management, Delivery Operations
- Manage day‑to‑day coordination and delivery across RLM, ICT, and Trust Center initiatives, ensuring clear scope, risks, dependencies, and timelines.
- Produce consolidated status updates for all programs and support governance forums
- Maintain high‑quality documentation across programs including RAID logs, action trackers, program plans, and governance records.
Requirements Definition & Business Analysis
Competencies: Requirements Engineering, Analytical Thinking, Process Design
- Lead requirements gathering for enhancements, new capabilities, workflows, reporting, and harmonized processes across RLM, ICT, and Trust Center.
- Develop SOWs, functional specifications, process flows, and data‑related documentation for multi‑program initiatives.
Enhancement & Change Management Leadership
Competencies: Change Enablement, Prioritization, Agile Mindset
- Facilitate enhancement cycles, including feasibility analysis, estimation, dependency mapping, and readiness checks.
- Manage change requests (e.g., through JIRA) with robust visibility across programs and domains.
Stakeholder Engagement & Cross‑Domain Collaboration
Competencies: Influence Without Authority, Facilitation, Relationship Management
- Engage stakeholders across Risk, Internal Control, ICT stakeholders, Cybersecurity, Compliance, Data, DTC, and regional/global teams.
Governance, Compliance & Risk Alignment
Competencies: Governance Integrity, Controls Awareness, Regulatory Insight
- Ensure program requirements reflect governance standards, control frameworks, cybersecurity, privacy, and regulatory obligations.
- Contribute to business impact assessments, risk mapping, and business continuity considerations across all programs.
Data, Integration & Platform Alignment
- Ensure data quality, dashboard requirements, KPIs, and reporting frameworks are consistently structured across systems.
- Continuous Improvement & Performance Optimization
Competencies: Lean Thinking, KPI Management, Continuous Improvement
- Partner with program leads to define KPIs and performance measures for RLM, ICT, and Trust Center.
- Business process design & workflow optimization across multiple domains (risk, incident, controls, trust)
- Requirements gathering & documentation excellence
- Experience with GRC platforms (e.g., Resolver, AuditBoard, internal assurance tools)
- Understanding of taxonomies, data models, and system integration concepts
- Familiarity with SOWs, enhancement cycles, governance processes
- Proficiency in JIRA, Confluence, and collaboration tools