Description:
Responsible for the technical start-up for large, high-profile orders as directed by the Site Leader (SL) and Senior Project Start Up Engineer (SPSE). The Project Startup Engineer (PSE) will rely on direction to perform work- related tasks and capable of working under direct supervision or independently based upon training and experience.
Essential Job Functions
TECHNICAL
- Render on site and phone assistance to customers.
- Perform work related tasks according to company guidelines for services
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines
- Report all work related accidents or injuries immediately to the SM
ADMINISTRATION
- Provide accurate and timely reporting according to company guidelines
- Labor hour reporting, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
CUSTOMER SATISFACTION
- Complete all documentation properly and provide it to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical decisions under pressure
- Maintain productive utilization rate of 85%
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed service requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
Knowledge, Skills & Abilities
- Ability to become factory certified on a variety of products that interact with Liebert systems. Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
- Equivalent industry experience and/or Technical or Undergraduate Degree
- Strong Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
- Must be able to read and interpret electrical line diagrams and blueprints
- Ability to make basic site evaluation skills which will include environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and returning unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude