Description:
Essential Job Functions:
- Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation
- Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
- Monitors staff account level work outcomes to ensure productivity and quality standards are maintained.
- Monitors workflow and action planning for successful KPI measures. Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs.
- Assists Manager or Director with staff time & attendance compliance.
- Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners.
- Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.
- Ability to travel when needed.
- Other job duties as assigned.
Employment Qualifications:
Minimum years and type of experience:
- 2 years' experience interacting with patients regarding hospital financial issues.
- Superior customer service skills and ability to communicate with all levels effectively.
- Accustomed to substantial computer use and possesses a strong ability to multi-task required.