Public Benefits Case Worker

Description:

Position Summary: To provide bilingual and bicultural public benefit application assistance and community resource information to individuals and families, and support community outreach events to help promote Centro’s services.

Reports to: Public Benefits Team Manager

Duties:

· Assist with community outreach events to raise awareness of Centro’s services.

· Meet with Centro clients to assess needs, program eligibility, provide referrals to area resources, assist them in filling out benefits applications (such as SNAP, IFRP, Medicaid, All Kids and more) and advocate on their behalf to resolve presenting issues.

· Stay up-to-date on benefit eligibility criteria, application forms, enrollment procedures and documentation requirements.

· Use relationship skills to empower the individuals’ ability to respond to issues.

· Alleviate crises by responding with appropriate and relevant community resource referrals and intervention.

· Maintain up-to-date information regarding client and services provided in the agency database.

· Network with other agencies to develop strong family-based programs.

· Coordinate with Centro’s staff team to provide wrap-around services at the Carpentersville location.

· Assist with Public Benefits Team and overall Centro strategic goals.

· Assume other duties as assigned by supervisor.

Qualifications:

· Associate’s Degree required; Bachelor’s Degree in Human Services or related field preferred.

· One year experience working or volunteering in a non-profit human services agency preferred.

· Bilingual Spanish / English (writing, speaking, reading) and bicultural

· General knowledge of community resources and Latino community.

· Commitment to Centro’s mission and values.

· Strong communication skills, organizational skills, attention to detail, and can maintain detailed, accurate and confidential records.

• Proficiency in Microsoft Office Suite and Google Suite
• Experience with Salesforce and a plus.