Description:
Events & Public Programs (50%)
- Develop, coordinate, implement, and evaluate public programs in a variety of formats to engage college student, adult, and intergenerational audiences in collaboration with Museum colleagues as well as campus and community partners.
- Collaborate with Advancement colleagues to develop and implement signature programs and experiences for Friends of the Art Museum members and prospects.
- Manage on-the-ground logistics and overall support for public programs and events, including welcoming and thanking attendees upon arrival and departure.
- Oversee and assist with set up and striking equipment for public programs and events.
- Manage vendors for programs and events, including catering orders, rentals, and other hospitality-related services.
- Create, update, and track records, including attendance and other statistics, for programs and events in the Museum’s collection database, MuseumPlus, Outlook shared events calendar, and other community calendars.
- Coordinate with Creative Services and Communications colleagues on promotional and related materials for programs.
- Ensure accessibility and assist with accommodations for programs and gallery experiences to support the inclusion of all visitors and participants.
- Conduct and assist with gallery visits as needed.
Visitor Experience/Welcome Desk (30%)
- Oversee all Welcome Desk operations, including creating and maintaining an inclusive, accessible, open environment for visitors and staff.
- Manage onsite operations at the Museum’s Welcome Desk during Thursday evening public hours, Saturday public hours, and other weekday/weekend hours as needed.
- Serve as one of the first points of contact with visitors, communicating knowledgeably and enthusiastically about the Museum, its activities, and resources.
- Capture visitor motivations, interests, affiliations, and feedback and create detailed weekend visitor reports to share with key staff.
- Perform opening and closing procedures and oversee front-of-house public areas, including maintaining cleanliness, organization, and safety.
- Monitor visitors in galleries, answer questions, gather feedback, and help develop and conduct visitor surveys.
- Conduct daily check-ins with Public Safety staff regarding visitor experiences.
- Answer Museum mainline telephone calls and assist callers with general information.
- Maintain open lines of communication with Public Safety Officers regarding visitor experiences.
- Provide feedback and recommendations regarding visitor experience issues.
Supervision and Administration (10%)
- Supervise, schedule, recruit, hire, train, and motivate Visitor Experience student staff and Visitor Experience volunteers.
- Develop and manage budgets for public programs and visitor experience needs.
- Assist in answering main line telephone calls and assist callers with general information.
Retail and Membership (5%)
- Oversee merchandising and signage of Museum Shop.
- Oversee and conduct transactions for on-site sales.
- Submit daily batch reports from Museum Shop sales to accounting staff.
- Maintain book room organization and restocking of Museum Shop merchandise.
- Facilitate and process membership transactions and donations and communicate transactions to Advancement colleagues.
- Collaborate with Advancement colleagues to promote on-site membership sales and encourage free-will admission contributions.
Other Duties as Assigned (5%)
- Participate in museum- and campus-wide initiatives and trainings, including those related to diversity, equity, accessibility, inclusion, and belonging.
- Attend all staff meetings.
- Assist and participate in other initiatives as they arise and in concert with supervisor.
Required Qualifications
- Master’s Degree OR Bachelor’s Degree and minimum of three years related experience.
- Previous experience developing and managing public programs and events, as evidenced in application materials.
- Excellent computer skills, including familiarity with Microsoft Office Suite as evidenced by application materials.