Description:
This position involves re-reviewing processed events and assessing the accuracy of the action taken by the previous processors, with an intention to improve throughput to the client and the accuracy of that volume in alignment with the clients documented guidelines. Requires strong attention to detail, an ability to identify, document, and correct errors when appropriate, an ability to monitor for anomalies and trends, and an ability to review findings through facilitated calls with key stakeholders . This position reports within the Operations team and will report to the Event Processing Supervisor.
Essential Responsibilities
- Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms.
- Update and document errors through reporting, related to findings related to QA metrics.
- Process escalated queues when needed and record any errors present.
- Participate in employee communication sessions, for updates to manuals/laws/software.
- Other office/clerical duties as assigned
Qualifications
- Preferred 3-5 years of processing experience.
- Quality assurance experience preferred
- Working knowledge of processing rules and/or ability to learn client requirements.
- Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
- Strong problem-solving and analytical skills
- Dependability and demonstrated ability to document and report as needed
- Professionalism and the ability to work well with different groups
- Self-motivated, quality driven individual with a strong attention to detail.
- Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
- Ability to lead/facilitate meetings.
- Advanced computer skills with O365 suite and reporting databases.
- Ability to sit for long periods of time for date entry/ event processing.