Description:
Assists with the project management of the recruitment department under direction of the Director, Study Participant Recruitment Services. Core activities will be executing the department’s strategy as well as contributing to internal and cross-functional processes. Creates infrastructure to support scaling of the specialty prescreening and registry programs. Provides strategic direction and creates a high-performance culture through leadership, team management, coaching, and development to achieve delivery of sites and subjects for ProSciento studies. Fosters a culture that drives customer focused solutions, personal accountability, and delivery excellence. Performs duties in accordance with ProSciento’s values, policies, and procedures.
DUTIES AND RESPONSIBILITIES:
- Accountable for overall recruitment project management for assigned projects using appropriate project planning tools. Communicates milestones, critical path activities and assign internal and external responsibility to ensure the project achieves all deliverables per the sponsor requirements and agreed upon timeline.
- Confirms each project’s scope in conjunction with the client and operational teams to ensure adherence to contractual scope, timelines, and budget for all team members.
- Fosters high-level of communication by conducting frequent project meetings, initiated at project inception and continuing through completion of project timelines per scope.
- Implements change management where appropriate to alleviate bottlenecks, improving processes and procedures to enhance the efficiency and effectiveness of the overall study and site-specific enrollment and engagement strategy.
- Plans and manages resources and recruitment efforts to cover at least 3 months of study pipeline activity.
- Actively participates in the project management of multi-media site marketing efforts, including development and execution of webinars, web content updates, and site presentations.
- Actively contributes to and implements marketing strategies to drive sites and subjects to all special initiatives.
- Practices and adheres to the mission statement and ProSciento values.
- Implements and tracks project Key Performance Indicators (KPIs) and Key Quality Indicators (KQIs) as directed.
- Ensures that all studies are recruited in compliance with Good Clinical Practices (GCP) and study protocols, ProSciento Standard Operating Procedures (SOPs) and Work Instructions (WIs), ICH guidelines, and relevant FDA regulations.
- Provides input to Study Participant Recruitment Leadership on department-specific objectives and structure, department procedural documentation, staffing of projects and design, and implementation of tools for recruitment activities.
- Collaborates with Community Engagement Leadership team and Director, Recruitment Services, in planning strategic, effective, and timely recruitment project plans.
- Maintains consistent communication with Director, Recruitment Services as it relates to all department related functioning and planning: objectives, structure, procedural documentation, staffing of projects, design, and implementation of tools for recruitment activities, etc.
- Actively pursues continuous quality improvement in recruiting. Provides creative solutions and activities to create new recruitment resources while providing community outreach.
- Proficient in department tools necessary to provide analytics using recruitment reporting platforms, including but not limited to Salesforce, CRIO, Veeva, and Clinical Trial Management System (CTMS).
- Compiles department, individual, and study metrics on a weekly, monthly, quarterly, and annual basis, to be reported to the Director, Recruitment Services as needed.
- Participates in community outreach functions, seminars, and fundraising events.
- Attends study specific teleconference meetings with sponsors regarding study specific recruitment strategies and goals.
- Works closely with Regulatory Specialists and Project Managers/Study Managers to ensure advertisements, patient marketing materials, and study FAQs/Recruitment Phone Scripts, are approved timely by Institutional Review Boards (IRBs).
- Supports department director with oversight activities related to system administration and functional responsibilities.
- Provides subject matter expertise, advice, and project management support as needed.
- Manages multiple sites and their associated projects, fostering relationships with assigned sites and sponsors.
- Manages multi-site, multi-study project deliverables in coordination with recruitment leadership team and executives.
- Participates in the development of recruitment plans and recruitment risk mitigation for each site assigned to the study project.