Regional Banker

Description:

PNC is hiring Regional Bankers/Tellers to deliver outstanding customer service and financial guidance as part of its Retail Banking team in Palm Desert, California. This role is central to enhancing client experiences, identifying opportunities for financial wellbeing, and increasing customer loyalty and revenue through proactive engagement.

As a Regional Banker/Teller, you will be the face of PNC, managing a wide range of customer interactions to position banking solutions that fit client needs while collaborating with partners across the organization to expand customer relationships. This position emphasizes internal and outbound sales conversations, teller services, lobby engagement, and appointment setting. You will be expected to deliver comprehensive PNC Conversations during each client interaction to assess needs and recommend tailored banking solutions.

Key Responsibilities:

🟣 Customer Experience & Sales:

• Proactively engage clients through teller windows, appointments, outbound calls, and lobby interactions

• Identify client needs, offer solutions, and promote PNC banking products and digital tools

• Foster customer loyalty and grow wallet share through personalized, tech-enabled service experiences

• Educate clients on transaction tools and financial resources

🟣 Problem Solving & Risk Management:

• Apply product and procedural knowledge to efficiently address and resolve customer concerns

• Demonstrate sound judgment in handling financial transactions and operational tasks

• Ensure compliance with risk protocols, policies, and procedures

🟣 Operational Excellence:

• Complete daily branch operations and maintenance accurately

• Adhere to all regulatory guidelines including Consumer Financial Protection Bureau regulations

• Help drive branch success through teamwork and active participation in bank initiatives

Preferred Skills & Competencies:

• Customer-focused service orientation with strong communication and listening abilities

• Ability to prospect and sell retail banking and lending products

• Knowledge of banking products and digital platforms

• Problem solving, time management, and multitasking capabilities

• Accountability, adaptability, and willingness to leverage technology in service delivery

Qualifications:

• High school diploma or equivalent preferred, but not required

• Minimum 1 year of experience in a banking, customer service, or related role

• Must be able to pass additional background checks required by CFPB regulations

• Strong preference for candidates with knowledge in retail lending and sales

Working Conditions:

• Regular client-facing interactions in branch environment

• Standard physical requirements such as standing for extended periods and handling transaction tools

Compensation & Benefits:

• Base Salary: $43,160 – $57,000 annually (approx. $3596 – $4750 monthly)

• Incentives: Role is bonus-eligible based on company and individual performance

• Benefits Include:

  • Medical, dental, vision coverage (with HSA option)

  • 401(k) with PNC match, pension plan, stock purchase

  • Paid time off (15–25 vacation days, 11 holidays, parental leave)

  • Wellness programs, education assistance, child/elder care support

  • Adoption, surrogacy, and doula reimbursement