Description:
Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.
The Relationship Banker I will be the first point of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service.
Requirements
- Assist customers with their daily banking needs including deposits and withdrawals.
- Building and enhancing customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives.
- Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
- Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
- Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
- Maintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution.
- Maintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.
- Understanding and adhering to Mascoma Bank’s policies and procedures.
- Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
- This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.
What You Bring
- High school diploma or equivalent.
- Strong written and verbal communication skills and proficiency in problem-solving.
- Great, positive attitude and likes to work with people on a team.
- Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
- Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
- Ability to maintain confidentiality and privacy of customer information.