Description:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary Responsible for supporting proper vehicle estimation and internal claims process for Rivian vehicles. This role will require high levels of energy and initiative, independent judgement and cross-team collaboration. Must be able to complete projects in a compressed timeline.
Responsibilities
- Assist Rivian 3P Service and Collision programs to ensure accuracy of data shared between all key stakeholders
- Investigate, research and answer inquiries from Certified Collision Centers, Insurance Companies, and Internal stakeholders for proper repair planning and estimating
- Verify repair methodologies in estimating platforms while working internal teams for validation processes
- Verify and validate repair costs related to various scenarios, including due bills, internal damage, and PDI (Pre-Delivery Inspection) findings
- Partner with Service Centers, Delivery Operations, Vehicle Operations, and Internal Fleet teams to bridge repair approvals and rejections
- Assist with damage disclosures for transparency and compliance
- Establish workflows to streamline repair reviews and approvals
- Develop scalable processes to be adopted across all Service Centers
- Utilize claim software for claims and internal repairs
Qualifications
- Estimation experience a plus
- 1+ years experience with computerized estimating systems (Audatex, CCC, Mitchell, etc)
- Experience researching OEM repair information to identify proper steps for accurate repair estimates
- Strong analytical and problem-solving skills.
- Professional demeanor, strong communication, writing and presentation skills
- Familiarity with Google Suite
- Travel required when necessary
- Willingness to work in a strong cross functional environment
- Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.