Research Consultant

Description:

Wolters Kluwer, a global leader in professional information services and software solutions, is seeking a Senior UX/CX Research Consultant to join its Digital eXperience Group (DXG) in Kennesaw, GA. This role focuses on driving deep customer understanding and enhancing user-centered design through data-driven research across Wolters Kluwer’s CT Corporation business unit.

The Senior UX/CX Research Consultant will collaborate closely with multidisciplinary teams—including product managers, UX designers, and engineers—to design and deliver meaningful, evidence-based insights that elevate user satisfaction and business performance. This position plays a pivotal role in bridging the gap between research, design, and business strategy by uncovering user needs, defining opportunities, and validating design solutions.

Key Responsibilities:

• Plan, design, and execute qualitative and quantitative UX/CX research studies to inform and support product development.

• Partner with Product Management, UX Design, and Engineering teams to ensure research aligns with strategic goals and customer needs.

• Employ generative and evaluative methods (interviews, usability testing, surveys, heuristic evaluations, ethnographic studies, etc.) to derive actionable insights.

• Lead visioning workshops and ideation sessions with cross-functional teams to translate insights into product opportunities.

• Facilitate stakeholder alignment and ensure data-driven decision-making across design and product teams.

• Champion user-centered design principles, promoting empathy and customer advocacy across teams.

• Guide integration of AI-based insights and experimental tools based on research findings.

• Maintain transparency in research outcomes and communicate progress, metrics, and insights to leadership and stakeholders.

• Stay abreast of emerging UX trends, best practices, and tools to continuously improve research quality and relevance.

• Promote a culture of collaboration, feedback, and iterative design grounded in data and experimentation.

Qualifications and Requirements:

Required:

• Legally authorized to work permanently in the USA.

• Minimum 6 years of UX/CX research experience in industry or startups.

• Proficiency with Lean Product and Lean UX methodologies.

• Proven ability to build trusted partnerships across UX, Product, and Technology teams.

• Skilled in managing and conducting end-to-end research, from planning to presentation.

• Experience working in Agile/Lean environments and distributed teams.

• Excellent communication, analytical, and facilitation skills.

Preferred:

• Bachelor’s degree (BA) required; Master’s degree preferred.

• Experience in finance or corporate compliance environments is advantageous.

• Strong project management and presentation abilities.

• Familiarity with organizational change management and cultural transformation initiatives.

Work Arrangement:

• Hybrid: Must be onsite 8 days per month at a Wolters Kluwer office (within 50 miles).

• Flexible collaboration supported through modern digital and research tools.

Benefits:

Wolters Kluwer offers a competitive benefits package to support professional and personal well-being, including:

• Medical, Dental, and Vision Plans

• 401(k) with company match

• FSA/HSA and commuter benefits

• Tuition assistance

• Paid vacation, sick time, and parental leave

Explore complete benefits: mywolterskluwerbenefits.com

About the Company:

Wolters Kluwer (EURONEXT: WKL) is a global provider of professional information, software, and services for sectors including healthcare, tax, accounting, legal, and compliance. Serving customers in over 180 countries with operations in 40+ countries and employing 20,000+ professionals worldwide, the company generated €5.5 billion in annual revenue (2022).

Awards and Recognition:

• Forbes America’s Best Large Employers (2022) – #84

• Newsweek Most Trustworthy Companies (2023) – #2

• Ranked #1 for gender equality in the Netherlands, #47 worldwide (2023)