Residential Counsellor

Description:

The Salvation Army Broadview Village is seeking a compassionate, skilled, and dedicated Residential Counsellor with Prime responsibilities to support individuals with developmental disabilities and/or mental health challenges in a residential setting. This role ensures residents receive high-quality care, support, and advocacy to meet their personal and developmental goals within a safe, respectful, and nurturing environment.

Work Schedule:
Shifts may rotate between 7:00am–3:00pm, 1:00pm–9:00pm, 2:00pm–10:00pm, and 3:00pm–11:00pm depending on operational requirements.

Key Responsibilities:

Program Support:

• Provide daily living support, including supervision, personal care, and medication administration.

• Implement and evaluate individual program plans (IPPs) tailored to each resident’s goals and needs.

• Encourage participation in community and recreational activities, fostering development and independence.

• Support residents with daily routines such as meal preparation, hygiene, household chores, and social interaction.

Prime Worker Duties:

• Act as the main advocate and contact for assigned residents.

• Coordinate health care appointments, recreational plans, family engagement, and clothing or financial needs.

• Maintain records, complete reports, and facilitate planning meetings.

• Participate in program reviews and provide assessment data and documentation.

Counsellor-in-Charge (C.I.C.) Responsibilities (in absence of Residential Manager):

• Oversee and delegate shift responsibilities.

• Manage emergencies, staffing gaps, and ensure all procedures are followed.

• Maintain shift continuity through accurate reporting and communication.

Household Management:

• Adhere to dietary requirements and hygiene standards.

• Manage site finances including household budgets, resident funds, transportation tokens, and supplies.

Health & Safety:

• Comply with Occupational Health & Safety standards.

• Conduct safety inspections, report hazards, and ensure all emergency protocols are followed.

• Maintain training and certifications in CPR, First Aid, WHMIS, and crisis intervention.

Team Engagement:

• Support co-workers, students, and volunteers.

• Attend training sessions and contribute to the improvement of site operations and resident care quality.

Qualifications:

• Diploma in Developmental Services Work or equivalent in human services (2–3 years).

• 3–5 years of experience in a related field.

• Valid certifications: First Aid/CPR, Crisis Intervention, and medication administration.

• Computer literacy and ability to document and analyze data.

• Experience in mobility assistance and personal care is an asset.

• Valid Driver’s License and French language skills are considered assets.

Working Conditions:

• Physically demanding work involving walking, lifting (up to 50 lbs), and household tasks.

• Exposure to challenging behaviors, bodily fluids, odors, and risk of physical or verbal aggression.

• Must follow all safety protocols and maintain professionalism in high-stress environments.

Compensation:

• Hourly Rate: CAD 27.09 – 29.13

• Monthly Equivalent: CAD 4689 – 5047
  Salary placement is determined based on experience, skills, market conditions, and internal equity.