Retail Customer Service Associate

Description:

FedEx Office is seeking a dedicated and energetic Retail Customer Service Associate to join their team in Chanhassen, MN. This on-site role is critical in ensuring an exceptional customer experience through personalized and consultative support. The Store Consultant operates at the frontline, engaging with customers, handling print and shipping services, and ensuring that store operations run smoothly.

This role is ideal for individuals passionate about delivering top-tier service in a dynamic, customer-facing environment. If you enjoy problem-solving, multitasking, and working with cutting-edge printing and shipping technology, this is your opportunity to thrive within a globally recognized brand.

Key Responsibilities:

👥 Customer Service & Sales:

• Deliver an outstanding consultative experience by understanding unique customer needs and recommending FedEx Office products and solutions

• Handle complex orders, provide accurate pricing, and assist customers with printing, signs & graphics, and packaging

• Ensure that all customer concerns and inquiries are resolved promptly and professionally, ensuring satisfaction

🛠️ Store Operations & Equipment:

• Operate a wide range of equipment including printers, binding machines, and shipping systems

• Assemble and prepare shipments by packaging goods securely, labeling, weighing, and processing through FedEx systems

• Maintain a clean, safe, and organized store environment

💼 Financial & Inventory Handling:

• Manage financial transactions using POS systems, handle cash, and maintain receipts

• Support in completing daily sales reports, bank deposits, and paperwork

• Ensure inventory of retail supplies and printing materials is consistently stocked and equipment remains operational

🔁 Team Collaboration & Self-Management:

• Support fellow team members and participate in on-the-job training

• Follow supervisor instructions and uphold all HR, safety, and security policies

• Perform all tasks with minimal supervision while managing time effectively

• Identify opportunities for process improvement and suggest solutions to enhance performance

Minimum Qualifications:

• High school diploma or equivalent

• 6+ months of specialized experience in a customer service or retail environment

• Strong verbal and written communication skills

• Capability to perform tasks in a fast-paced, high-pressure environment

• Ability to lift up to 55 pounds, bend, twist, and stand for extended periods

Essential Skills & Traits:

• Exceptional customer orientation and interpersonal skills

• Competency in using retail and shipping tools

• Strong ability to multitask, prioritize, and manage time independently

• Willingness to learn and adapt to new technologies and procedures

• Comfortable working with minimal supervision while being highly dependable

Preferred Qualifications:

• Familiarity with quality management principles and lean process optimization

• Exposure to shipping, retail merchandising, or commercial printing environments

• Basic understanding of FedEx Office services and brand standards

Compensation & Benefits:

💲 Hourly Pay: $17.30 – $20.30
💵 Monthly Equivalent: $2,988 – $3,518

FedEx Office provides a robust benefits package which may include:

• Health, dental, and vision insurance

• 401(k) retirement plans

• Tuition reimbursement programs

• Paid time off and holidays

• Access to career advancement resources and internal promotions

Diversity & Inclusion Statement:

FedEx Office is an Equal Opportunity Employer, actively supporting diversity in its workforce and hiring practices. The company complies with all applicable state and federal regulations, including fair chance hiring laws in areas such as Los Angeles, San Francisco, New York City, and Philadelphia.

Candidates with criminal histories are welcome to apply and will be considered in a fair and individualized manner, as per relevant local ordinances.