Retail Supervisor

Description:

Columbia Sportswear Company, a global leader in active lifestyle apparel and gear, is seeking a Retail Supervisor to join their store leadership team at their Central Valley, NY location. With a strong network of over 430 stores worldwide, Columbia is committed to delivering exceptional customer experiences by connecting active people with their passions. This position is ideal for individuals who have a passion for retail leadership, customer service excellence, and operational execution in a fast-paced environment.

As a Retail Supervisor, you will serve as a key member of the store leadership team and be responsible for leading associate-level staff, driving sales performance, and ensuring store compliance with corporate policies. This position requires strong leadership skills, a customer-focused mindset, and the ability to adapt to dynamic retail conditions while maintaining high operational standards.

Key Responsibilities:

• Supervise daily store operations and lead a team of associate-level staff.

• Provide ongoing coaching and training to ensure staff successfully carry out tasks such as sales transactions, shipment processing, floor recovery, and customer engagement.

• Monitor and manage cash register accuracy, customer transactions, and solicit participation in loyalty programs and surveys.

• Take ownership of a specific department within the store, communicate challenges to leadership, and contribute to action plans for resolution.

• Collaborate with store management to ensure compliance with operational procedures and company policies.

• Lead by example, maintaining a professional demeanor and fostering a culture of teamwork and excellence aligned with Columbia Sportswear Company values.

Required Qualifications:

• No formal education required (High School Diploma or GED preferred)

• 2–5 years of experience in retail or a related supervisory role

• Proficiency in using Point of Sale (POS) systems and other retail inventory tools

• Strong problem-solving and judgment skills for day-to-day operational challenges

• Excellent verbal communication skills with the ability to engage customers and communicate effectively with team members

Job Conditions:

• Must be able to work in an active and physical retail environment, frequently lifting up to 40 lbs.

• Exposure to dust and noise is common.

• Must be available for a flexible schedule, including weekends and holidays, aligned with seasonal and store-specific business trends.

• Requires clear communication and the ability to move constantly throughout the store.

Compensation and Benefits:

• Hourly Pay Range: $19.80 – $28.51

• Expected Starting Range: $19.80 – $25.61

• Salary decisions depend on experience, skill level, market rates, and internal equity considerations.

• Benefits Include:

  • Medical, dental, vision, life insurance, disability

  • 401(k) plan with generous company match

  • Flexible spending accounts and health savings account

  • Voluntary benefits (accident, critical illness, legal services, etc.)

  • Employee assistance program (EAP+), wellness programs, employee discounts, and paid time off

Equal Employment Opportunity:

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender identity, age, national origin, sexual orientation, disability, veteran status, or any other protected characteristic. Columbia is committed to providing reasonable accommodation for individuals with disabilities during the employment process.