Description:
As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.
Essential Job Functions
Customer Focus
- Leads and models a customer first culture across all roles.
- Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
- Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Analyzing and Decisions Making
- Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
- Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
- Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
Managing Performance
- Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
- Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
- Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
- Other duties as assigned.
Education & Credentials
- High School Diploma or degree.
- Two-four years prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.