Description:
The Returns Analyst is mainly responsible for fast and accurate entry of Returns related data into computer systems, generating department reporting, monitoring various elements of the department workload, and researching and correcting errors in returns-related transactions and data.
Experience And Required Skills
- Experience in Distribution
- Ability to work with minimal supervision
- Ability to work sitting/standing for a complete shift
- Experience with a manual pallet jack
- Good work ethic
- Intermediate to advanced computer skills and keystroke rate, including MS Office programs
- Ability to work with others
- Ability to be detail oriented
- Ability to lift up to 50 lbs
- Ability to safely use a box cutter
- Ability to safely use a manual pallet jack
- Ability to safely use a heat gun
Essential Functions
Know and perform all Processor functions:
- Log incoming Returns according to procedure.
- Safely remove and open palletized cartons.
- Accurately inspect and grade returned shoes to ensure that Customers receive their due credit and resale value of shoes are maximized.
- Clean shoes using cleaning products.
- Prepare shoes for return to stock (RTS) by ensuring shoeboxes are in good condition, tissue paper is in place and presentable, and no customer specific ticketing remains anywhere on the shoebox or within. Any remnant tickets, labels, or glue is to be removed with a heat gun.
- Correctly complete required returns documents and attach customer paperwork.
- Mark shoeboxes and/or RTS cases as required in order to identify who processed the return.
- Follow all other processing procedures in an accurate and efficient manner.
- Follow special procedures, such as RTV allowance customers, Non-SKX returns, Consumer returns, etc.
- Pack assorted damage cases and palletize according to jobber specifications.
- Assemble shoeboxes and cases.
- Sort pairs and cases.
- Validate accuracy of processors’ work.
- Scan Receivers according to procedure.
- Print UPC labels according to procedure.
- Handle Cancelled orders
- Copy and file Returns paperwork.